Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a binding agreement between you and SJD Labs, LLC, a California limited liability company doing business as “SavSpot” (“we,” “us,” or “our”), governing access to and use of the SavSpot booking platform, including the website at www.savspot.co, the API at api.savspot.co, hosted booking pages, mobile apps, embeds, and related services (collectively, the “Service”).

By creating an account, clicking “I agree,” or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Definitions

• “Tenant” means a business that uses the Service to manage bookings and serve its own customers.
• “Client” means an end consumer who books appointments or services through a Tenant’s SavSpot page.
• “You” and “your” refer to the natural person accepting these Terms and, where applicable, the legal entity on whose behalf that person acts.
• “User Content” means any data, text, files, images, or other content you upload, transmit through, or create within the Service, including Client records.
• “Subscription” means a paid subscription tier (Starter, Team, Business, or successor tier) that grants access to the Service.

3. Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. The Service is not available to users previously suspended or removed from the Service.

4. Account terms

You are responsible for (a) providing accurate and current information at sign-up; (b) maintaining the confidentiality of your credentials, API keys, and any access tokens; (c) all activity that occurs under your account, whether or not authorized; and (d) notifying us promptly at support@savspot.co of any suspected unauthorized access. We are not liable for losses caused by your failure to maintain credential security.

5. Subscription, billing, and taxes

5.1 Automatic renewal — clear and conspicuous notice

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT PRICE AND CHARGE THE PAYMENT METHOD ON FILE UNTIL YOU CANCEL. YOU MAY CANCEL AT ANY TIME FROM YOUR ACCOUNT SETTINGS PAGE OR BY EMAILING support@savspot.co; THE CANCELLATION TAKES EFFECT AT THE END OF THE THEN-CURRENT BILLING PERIOD AND THERE IS NO PENALTY OR CANCELLATION FEE. This notice is provided in compliance with California Business and Professions Code §§17600–17606.

5.2 Payment processing

Paid Subscriptions are processed through Stripe under the plans listed at /pricing. By subscribing you authorize us (and Stripe on our behalf) to charge your payment method, on a recurring basis, the applicable fees and taxes until you cancel.

5.3 Price changes

We may change prices for any Subscription with at least 30 days’ prior notice by email. The change takes effect at your next renewal; if you do not agree, you may cancel before that renewal as described in Section 5.1.

5.4 Taxes

Fees are exclusive of taxes. You are responsible for any sales tax, VAT, GST, withholding tax, or similar taxes other than taxes on our net income. Where we are required to collect such taxes we will add them to your invoice.

5.5 Payment processing fees

Fees you collect from your Clients through Stripe Connect are subject to Stripe’s payment-processing fees and our platform fee, as disclosed at sign-up.

5.6 Failed payments

If a payment fails, we may retry the charge, suspend access, or terminate the Service after reasonable notice.

6. Free trials, cancellation, and refunds

Any free trial converts to a paid Subscription automatically at the end of the trial period unless you cancel before then. We will send a reminder before the trial ends, and you may cancel during the trial without charge from your account settings.

Except where required by applicable law (including California Business and Professions Code §17602(b) for annual trials), all fees are non-refundable and we do not provide refunds or credits for partial Subscription periods, unused features, or downgrades.

7. Acceptable use

You will not, and will not permit any third party to:

• violate any applicable law or regulation, infringe any intellectual-property or privacy right, or use the Service for any unlawful, harmful, fraudulent, or deceptive purpose;
• upload or transmit malware, viruses, worms, or any code designed to disrupt or compromise the Service;
• attempt to access, probe, or scan systems or accounts that you are not authorized to access; bypass or circumvent any authentication, rate limit, or access control; reverse engineer the Service except to the limited extent allowed by mandatory law;
• scrape, harvest, spider, or otherwise extract data from the Service except through documented public APIs at the documented rate limits;
• send unsolicited communications, spam, or any content that is defamatory, obscene, harassing, hateful, threatening, or that promotes violence or discrimination;
• use the Service to operate or facilitate a business that competes with SavSpot;
• resell, sublicense, white-label, or otherwise commercialize the Service except through features explicitly offered for that purpose;
• use the Service to collect personal information from minors without verifiable parental consent where required;
• upload, store, transmit, or otherwise process through the Service any Protected Health Information (“PHI”) or electronic Protected Health Information (“ePHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) — see the healthcare-data exclusion below.

We may suspend or terminate access to the Service for any violation of this Section without prior notice.

Healthcare data exclusion (HIPAA)

SavSpot is not designed or intended for the storage, transmission, or processing of Protected Health Information. SJD Labs, LLC is not a HIPAA Covered Entity or Business Associate, has not entered into and will not enter into a Business Associate Agreement (“BAA”) covering the Service, and makes no representations or warranties regarding HIPAA, HITECH, or any state health-privacy compliance.

If you are a Covered Entity or Business Associate under HIPAA (including, without limitation, healthcare providers, chiropractors, mental-health and behavioral-health practitioners, massage therapists, physical therapists, and other licensed healthcare professionals to the extent they create, receive, maintain, or transmit PHI), you may use SavSpot only for the booking-related, non-PHI portions of your operations. You must not enter, attach, or transmit PHI through the Service — including in Client names tied to clinical context, free-text note fields, intake forms, uploaded files, communications, or otherwise.

We reserve the right to suspend or terminate any account we reasonably believe is being used to store or transmit PHI in violation of this Section. Your indemnification obligations in Section 18 expressly extend to any claims arising from PHI you enter or cause to be entered into the Service in breach of this Section.

8. User Content and Client data

You retain ownership of User Content you upload to the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process User Content solely to provide and improve the Service, secure it against abuse, comply with law, and produce aggregated, de-identified analytics.

You represent and warrant that:

• you own or have all necessary rights, licenses, and consents to upload the User Content and to grant the license above;
• the User Content does not violate any law, contract, or third-party right;
• you have provided notice and obtained any consents required under applicable privacy law (including the GDPR, the CCPA, and equivalent regimes) to enter Client personal information into the Service;
• you will respond to Client data-subject requests as the data controller for that Client data and will not direct SavSpot to process Client data in violation of applicable law.

Our Data Processing Addendum (available on request to legal@savspot.co) governs our role as a processor of Client personal information.

9. SavSpot intellectual property

The Service, including all software, designs, trademarks, logos, text, graphics, and other content (except User Content and third-party content), is owned by SJD Labs, LLC or its licensors and is protected by intellectual-property laws. Except for the limited license granted in Section 10, no rights are granted to you by implication, estoppel, or otherwise.

10. License to use the Service

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your Subscription term. This license terminates automatically on termination of these Terms or your Subscription.

11. Open source and Enterprise Edition

The core SavSpot platform source code is published under the GNU Affero General Public License v3.0 (AGPL-3.0). Self-hosting and redistribution are governed by that license. The Enterprise Edition modules located at packages/ee/ are not covered by the AGPL and are licensed separately under a commercial license. Use of Enterprise Edition features requires a valid commercial license key. These Terms govern your use of the hosted Service operated at savspot.co regardless of any open-source license you have for the source code.

12. Service availability and changes

We use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted availability. We do not currently offer an uptime SLA on standard plans. Maintenance windows, third-party outages (including Stripe, Supabase, Vercel, Resend, Twilio), and acts of God may cause interruptions. We may modify, suspend, or discontinue features with reasonable notice for material changes.

13. Third-party services

The Service integrates with third-party services including Stripe, Supabase, Vercel, Resend, Twilio, Google, Apple, Sentry, and PostHog. Your use of those services is governed by their respective terms, and we are not responsible for their acts, omissions, downtime, or content. Where you authorize a third-party integration we may share with that service only the data necessary to operate it.

14. Beta and preview features

We may offer features marked “beta,” “preview,” or similar. Such features are provided “as-is” without any warranties, may be withdrawn at any time, and are not covered by any SLA or support commitment.

15. Notice and procedure for copyright claims (DMCA)

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice under the Digital Millennium Copyright Act (17 U.S.C. §512) to legal@savspot.co with the subject “DMCA Notice” that includes: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Service; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and (f) your physical or electronic signature. Counter-notices may be sent to the same address.

16. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, error-free, or that defects will be corrected. To the maximum extent permitted by law, all warranties not expressly granted in these Terms are disclaimed. Nothing in this Section excludes or limits any warranty or condition implied by law that cannot lawfully be excluded.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SAVSPOT, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SAVSPOT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in this Section limits or excludes liability that cannot be limited or excluded under applicable law, including: (a) liability under California Civil Code §1668 for fraud, willful injury, or violation of law, whether willful or negligent; (b) liability for gross negligence; (c) liability for death or personal injury caused by negligence; or (d) liability that cannot be excluded under mandatory consumer-protection law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full; in that case our liability is limited to the maximum extent permitted by law.

18. Indemnification

You will defend, indemnify, and hold harmless SavSpot, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law or any third-party right (including any privacy or intellectual-property right of any Client or other person); and (e) the operation of your business through the Service. We will provide you with prompt notice of any such claim; you may not settle any such claim without our prior written consent if the settlement imposes any obligation on us.

19. Dispute resolution and arbitration

19.1 Informal resolution

Before filing any formal dispute, you and SavSpot agree to try to resolve the dispute informally for at least 60 days by emailing legal@savspot.co with a written description of the dispute and the relief you seek.

19.2 Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or related to these Terms or the Service will be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Consumer Arbitration Rules where applicable. The arbitration will be governed by the Federal Arbitration Act (9 U.S.C. §§1–16) and seated in San Diego County, California, or, where permitted, conducted by video conference. Judgment on the award may be entered in any court of competent jurisdiction.

19.3 Class-action and jury waiver

YOU AND SAVSPOT EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT USERS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS PROCEEDING. If this waiver is held unenforceable as to any claim, that claim will be litigated in the state and federal courts located in San Diego County, California, but the remainder of this arbitration agreement will remain in effect.

19.4 Exceptions

This Section does not prevent either party from (a) bringing an individual claim in California small-claims court for claims that qualify under California Code of Civil Procedure §116.220 et seq.; or (b) seeking injunctive or other equitable relief in court to stop unauthorized use of the Service, infringement of intellectual-property rights, or breach of confidentiality.

19.5 30-day right to opt out

You may opt out of the arbitration agreement and class-action waiver in Sections 19.2 and 19.3 by emailing legal@savspot.co within 30 days of first accepting these Terms, with the subject line “Arbitration opt-out” and your name, email, and account identifier. Opting out will not affect any other part of these Terms.

20. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 19, the state and federal courts located in San Diego County, California, have exclusive jurisdiction over any matter not subject to arbitration, and you consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. California consumer notice

Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

22. Termination

You may terminate these Terms at any time by closing your account. We may suspend or terminate your access to the Service (a) immediately if you materially breach these Terms; (b) with 30 days’ notice for convenience; or (c) immediately if we reasonably believe continued provision creates a legal or security risk. On termination, your license to the Service ends and we may delete your User Content after a reasonable retention period as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 8, 9, 16, 17, 18, 19, 20, and 21) survive.

23. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Effective date” above and, for material changes, provide additional notice (such as an in-product banner or email) at least 30 days before the change takes effect. Continued use of the Service after the effective date of an updated version constitutes acceptance of the changes. If you do not agree to a material change, stop using the Service and cancel your Subscription before the effective date.

24. Notices

We may send notices to you via the email associated with your account or by posting in the Service. You must send legal notices to legal@savspot.co, with a duplicate copy by certified mail to:

25. Assignment

You may not assign these Terms or any rights under them without our prior written consent; any attempt to do so is void. We may assign these Terms without notice in connection with a merger, acquisition, financing, or sale of assets.

26. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, fire, flood, pandemic, governmental action, labor disputes, internet or telecommunications failures, or failures of upstream service providers.

27. Severability, waiver, entire agreement

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted (and the arbitration agreement reformed only to the minimum extent necessary to be enforceable) and the remaining provisions will remain in full force. Failure to enforce any provision is not a waiver. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and SavSpot regarding the Service and supersede all prior agreements on the same subject.

28. Contact

Legal notices: legal@savspot.co
General support: support@savspot.co